On Site Assistance
Elesia has a highly professional and qualified technical staff capable of managing on-site support for software, hardware and system.
Elesia has acquired over the years, the capacity and know-how to manage operations at the headquarters of the companies requesting the service, significantly reducing the time for action, and then restore the activities of the customer.
This service is guaranteed from Monday to Friday from 9am to 6pm and will normally be made within 48 hours of the request for assistance.
Elesia offers its customers also formulas of Support Agreement on site, to ensure that interventions will be done in lower time and the management of a dedicated warehouse for any replacement parts.
The Elesia Target is the Customer Satisfaction